Returns & Exchanges

At NEOM Wellbeing, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for products in their original, unopened condition. If your wellbeing essentials aren't quite right, our dedicated team is here to help you find your perfect scent match.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully repackage your items in their original boxes to ensure they are protected during transit, including any promotional gifts if returning a full set.

• 3.
  Attach Your Label

  Download and print your pre-paid shipping label from the portal and securely fix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized drop-off point and keep your receipt; your refund will be processed within 10 business days of receipt.